Privacy Policy
The DuluKita App (“Application”) is owned and operated by DuluKita Holdings Sdn Bhd (“DuluKita”, “we”, “us”, or “our”). We value your privacy and are committed to protecting your personal data in accordance with applicable data protection laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Application. By downloading, accessing, or using the Application, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Application.
1. Information We Collect
When you use the Application, we may collect the following types of information:
- Personal Information: Name, phone number, email address, date of birth, and other details you provide when registering an Account.
- Transaction Data: Records of purchases, payments, credits, rewards, vouchers, and DuluKita Points earned or redeemed.
- Location Data: Information from location-based services if you enable them.
- Device Information: Device model, operating system, IP address, and application usage statistics.
- User Content: Photos, feedback, reviews, or other information voluntarily shared within the Application.
2. How We Use Your Information
We use your information for purposes including but not limited to:
- Creating and managing your Account.
- Processing transactions, rewards, and membership activities.
- Providing location-based features and personalized services.
- Sending you updates, promotions, offers, and service-related communications.
- Improving the Application, user experience, and customer support.
- Detecting, preventing, and addressing fraud, misuse, or illegal activities.
- Complying with applicable laws and regulations.
3. Disclosure of Information
We do not sell your personal information. However, we may share your information with:
- Service Providers: Third-party vendors providing payment, delivery, IT, or support services.
- Business Partners: Loyalty programme partners, promotional collaborators, or event organizers.
- Legal & Regulatory Authorities: When required to comply with legal obligations or to protect our rights.
- Corporate Transactions: In case of a merger, acquisition, or sale of assets.
4. Third-Party Platforms
The Application may integrate with or link to third-party platforms (e.g., delivery services, payment gateways). We are not responsible for the privacy practices of these platforms. We encourage you to review their policies before sharing personal data with them.
5. Data Security
We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access, update, or correct your personal information.
- Withdraw consent for certain data processing activities.
- Request deletion of your data, subject to legal or operational requirements.
- Opt out of marketing communications.
Requests can be made by contacting us at the details provided below.
8. Updates to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted in the Application with the updated “Last Revised” date. Your continued use of the Application after such updates indicates acceptance.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, you may contact us at:
DuluKita Holdings Sdn Bhd — Email: roys@dulukita.my