Terms & Conditions
The DuluKita App (“Application”) is owned and operated by DuluKita Holdings Sdn Bhd (“DuluKita”, “we”, “us”, or “our”).
By accessing or using the Application and registering an Account, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions (as updated from time to time). The Privacy Policy supplements and forms an integral part of these Terms and Conditions. Acceptance may be provided by clicking “Accept” or “Agree” within the Application interface. Upon acceptance, these Terms and Conditions constitute a binding legal agreement between you and DuluKita Holdings Sdn Bhd. If you do not agree, you must discontinue use of the Application.
We reserve the right, at our sole discretion and without liability, to update, amend, or supplement these Terms and Conditions. Any changes will take effect once published in the Application, with the updated “Last Revised” date displayed. Your continued use of the Application following such updates constitutes acceptance of the amended Terms and Conditions.
In addition to these Terms and Conditions, certain rewards, gifts, privileges, benefits, vouchers, activities, events, products, or services offered through the Application may be subject to additional terms or guidelines. Unless otherwise specified, such terms form part of these Terms and Conditions.
Definitions
For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:
- Account: A DuluKita account created by a User in the Application during registration.
- Application: The DuluKita mobile application owned and operated by DuluKita Holdings Sdn Bhd.
- Contents: All information, photos, audio, video, location data, promotions, advertisements, hyperlinks, pop-ups, interactive features, designs, graphics, and activities associated with a User’s Account.
- Credits: A monetary value topped up by Users into their Account within the Application, which can be used to make purchases of products or services offered through the Application.
- Location-Based Services: Features that enable DuluKita Holdings Sdn Bhd to access and use a User’s location.
- Members: Users who participate in the Loyalty Programme.
- Membership Terms: Specific terms and conditions governing the Loyalty Programme, which supplement these Terms and Conditions.
- Network Operator: A mobile or internet service provider enabling connectivity to the Application.
- Loyalty Programme: The DuluKita rewards programme operated by DuluKita Holdings Sdn Bhd, including related activities and benefits.
- Permitted Transactions: Transactions that earn DuluKita Points, such as purchases of DuluKita products, in-app orders, and other activities authorized by DuluKita Holdings Sdn Bhd.
- Qualifying Points: DuluKita Points reviewed to determine a Member’s membership status.
- Rewards: E-vouchers, discounts, or offers available in the Application’s rewards catalogue.
- Third-Party Platforms: Platforms or services operated by third parties (e.g., food delivery operators, payment gateways, or software service providers).
- DuluKita Points: Loyalty reward points issued to Members for Permitted Transactions and other approved activities, redeemable in accordance with the Loyalty Programme.
- Users: Any individual who downloads, accesses, or uses the Application.
Questions
Questions about these Terms? Contact DuluKita Holdings Sdn Bhd at roys@dulukita.my.